All orders are sent via U.S. Postal Service® (USPS). Standard shipping takes 3-5 business days, however orders shipping to Alaska or Hawaii may require a few extra days for delivery. 

We offer priority and overnight shipping via UPS for a fee.

Tracking will be provided in your order confirmation.

INTERNATIONAL ORDERS

International orders are sent via DHL or Canada Post for Canadian residents. Prices are automatically calculated at checkout.

Customers are responsible for any duties, taxes and import fees for all international orders. Please note PerfectDD does not have control over custom charges. These charges vary by country. Please direct all questions to your local customs office.

If the recipient refuses delivery due to custom charges or fails to pay custom charges, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

You may edit or cancel an order as long as it has not been processed. Orders process within an hour so please contact customercare@perfectdd.com as soon as possible.

SALE items are final sale and cannot be returned. No returns or exchanges. No exceptions. Please *double* check your sizes!

All purchases made at full price on www.perfectdd.com are valid for a refund when returned within 14 days of receipt by mail. We will only accept returns on merchandise that is unused, unworn, unwashed, and undamaged including stains from try on that may be a result of deodorant, makeup, food, sweat, scent (perfume or body odor) or excessive human or pet hair. Items must be returned in the same new condition received. Please take care when packing up your return to be sent back to us without any signs of wear or excessive wrinkles. Returns that do not meet our policy will not be accepted and will be discarded.

A $5 restocking fee will be charged for each item returned for a refund.

To start a return, please click here. If your item(s) is eligible for return and returns coverage was purchased at checkout, a prepaid return label will be provided through our return portal. Customers who did not purchase return coverage are responsible for purchase of a label through the portal.

Please return item(s) in the original packaging received (poly mailer or paper mailer). If you return items in your own box, an extra $5 will be deducted from your refund to dispose of the box.

Please drop off your item at the nearest USPS within 3 days of receiving your label. Taking over 3 days may result in losing refunds. Your refund will be processed within 5-10 business days once the item is received and inspected. We do not credit or refund outbound shipping fees from your original order. 

 

EXCHANGES

• If returns coverage was purchased at time of checkout, customers will receive a return shipping label at no additional cost by clicking here. Customers are responsible for any outbound shipping charges for the exchange.

          Exchanges will be processed once the original item has been received, inspected              and approved.

 

LOST OR STOLEN PACKAGES

• PerfectDD is not responsible for lost or stolen packages. We do not take responsibility for lost or missing packages that show successful delivery to the order address. No exceptions. For any questions regarding tracking, the customer is responsible for contacting the courier for further details and/ or open a claim.

INTERNATIONAL ORDERS

• At this time, we do not offer returns or exchanges for international orders. 

• Customers are responsible for any duties, taxes and import fees for all international orders. Please note PerfectDD does not have control over custom charges. These charges vary by country. Please direct all questions to your local customs office. 
  
  If the recipient refuses delivery due to custom charges or fails to pay custom charges, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

*Please respect our policy as we cannot make an exception for one and not for all.