Hi Debi,
We wanted to follow up regarding our previous emails as we've tried to reach out multiple times.
We're truly sorry to hear about the difficult time you've been going through, and we sincerely hope you're doing well.
Thank you for sharing how much you've loved your other PerfectDD styles. We truly appreciate your support and are grateful to have you as a loyal customer. We're sorry the Franci 3/4 Sleeve Button Down wasn't the right fit.
Our Return Portal automatically closes once the 14-day return window has passed. According to our records, your order was delivered on June 8, and a return was first initiated on June 26, after the return window had expired.
To ensure fairness and consistency for all customers, we apply the same return policy to every order. If circumstances prevent a return within the stated timeframe, we encourage customers to contact our Customer Care team directly before or shortly after the deadline so we can review the situation. Unfortunately, we did not receive any communication regarding this order prior to your attempt to initiate a return through the portal.
Although your return request was submitted more than four weeks after the 14-day return window had expired, we wanted to extend some flexibility given your circumstances. As an exception, we're happy to exchange your Franci 3/4 Sleeve Button Down.
Going forward, if something unexpected comes up, please don't hesitate to reach out to us directly. Our Customer Care email is listed on every page of our website, as well as in your order confirmation emails, and we're always here to help. You can always reach out to us directly at [email protected].
Wishing you strength and better days ahead.