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All orders are sent via U.S. Postal Service® (USPS). Standard shipping takes 3-5 business days, however orders shipping to Alaska or Hawaii may require a few extra days for delivery. Please note delivery may take longer than expected due to Covid-19 delays.

We offer priority and overnight shipping via UPS for a fee.

Tracking will be provided in your order confirmation.

INTERNATIONAL ORDERS

Customers are responsible for any duties, taxes and import fees for all international orders. Please note PerfectDD does not have control over custom charges. These charges vary by country. Please direct all questions to your local customs office.

If the recipient refuses delivery due to custom charges or fails to pay custom charges, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

You may edit or cancel an order as long as it has not been processed. Orders process within an hour so please contact info@perfectdd.com as soon as possible.

  • All sale items are final sale and cannot be returned.

  • All purchases made at full price on www.perfectdd.com are valid for a full refund when returned within 14 days of receipt by mail. We will only accept returns on merchandise that is unused, unworn, unwashed, and undamaged. Items must be returned in the same new condition received. Returns that do not meet our policy will not be accepted and will be sent back to you.

  • To request a return, please email info@perfectdd.com within 14 days of receiving your purchase. If you have met the above return policy, we will issue a prepaid shipping label. Please note, a prepaid shipping label is issued as preliminary return management measure and does not guarantee that a return will be accepted if the merchandise is found worn, damaged or otherwise not in the original condition.

  • Items must be shipped to us within 3 days of receiving your shipping label. If we do not receive your return in a timely manner, your return will not be accepted.

  • Under no condition will returns be accepted without prior approval. 

  • We do not offer free returns. Prepaid return shipping labels are available only for returns made in the U.S. and are paid for by the customer. For small packages each return cost is $10. For packages with returns of two or more items, the return fee is $14. These charges will be deducted from your refund once we receive the package.

  • Refunds will appear in your bank account within 5-10 business days of processing. We do not credit or refund outbound shipping fees from your original order.

  • Reminder: Returns must be received back in our warehouse within 14 days of receiving your order.

  • Please respect our policy and understand that exceptions cannot be made for one customer and not all. 

EXCHANGES
  • At this time, we do not offer exchanges. Upon receiving your refund, you can then reorder your correct style, color, and size.

MASKS
  • To protect the safety of ourselves and our customers, all face coverings are FINAL SALE and cannot be returned.

    LOST OR STOLEN PACKAGES
    • PerfectDD is not responsible for lost or stolen packages. We do not take responsibility for lost or missing packages that show successful delivery to the order address. No exceptions. For any questions regarding tracking, the customer is responsible for contacting the courier for further details and/ or open a claim.

      INTERNATIONAL ORDERS
      • Customers are responsible for any duties, taxes and import fees for all international orders. Please note PerfectDD does not have control over custom charges. These charges vary by country. Please direct all questions to your local customs office. 

        If the recipient refuses delivery due to custom charges or fails to pay custom charges, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

      FABRIC

      We use 100% cotton superior fabric made to last.

      Organic French Terry is grown free of chemicals, pesticides and fertilizers. Organic cotton uses 88% less water and 62% less energy than conventional cotton. Knitted, dyed in the U.S.

      Interlock Pima Cotton has extra long, more durable fibers made from the fullest part of the cotton bulb so can withstand more washes than regular cotton and is softer to the touch. Interlock means both front and back of the fabric look identical giving the impression that the fabric has two layers, also referred to as double knit. 

      Supima Cotton is 100% grown in America. The fibers are softer and more durable than regular cotton and pima. The fabric continues to get softer with wear and has fewer loose ends making it less likely to pill.  

       

      PACKAGING

      Our packaging is made with 100% recycled materials, 50% post consumer waste and is fully recyclable. Our mailers have a dual self-seal adhesive strip to allow for reuse. Made in the USA. 

      Our sweatshirts and tshirts are tagless and we do not use inner polybags however, our button downs have recycled inner polybags for protection.

      We do not send any extra branded materials with your order to help eliminate single-use waste including paper receipts. Your receipt will be emailed to you upon placing the order. 

       

      Machine Wash Cold. Wash with Like Colors. Tumble Dry Low. We recommend to Hang Dry. Cool Iron if Needed. Please refer to the specific wash/ care noted on each product page as well as on every garment.

      A percentage of every purchase will go towards an entrepreneurial grant supporting first and second generation female entrepreneurs. When we accumulate $50,000, a winner will be selected. Stay tune for application process and fund details!