All orders are sent via U.S. Postal Service® (USPS). Standard shipping takes 3-5 business days, however orders shipping to Alaska or Hawaii may require a few extra days for delivery. 

We offer priority and overnight shipping via UPS for a fee.

Tracking will be provided in your order confirmation.

INTERNATIONAL ORDERS

International orders are sent via DHL or Canada Post for Canadian residents. Prices are automatically calculated at checkout.

Customers are responsible for any duties, taxes and import fees for all international orders. Please note PerfectDD does not have control over custom charges. These charges vary by country. Please direct all questions to your local customs office.

If the recipient refuses delivery due to custom charges or fails to pay custom charges, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

You may edit or cancel an order as long as it has not been processed. Orders process within an hour so please contact customercare@perfectdd.com as soon as possible.

SALE items are final sale and cannot be returned.  No exceptions. Please double check your sizes!

All purchases made at full price on www.perfectdd.com are valid for a refund when returned within 14 days of receipt by mail. We will only accept returns on merchandise that is unused, unworn, unwashed, and undamaged including stains from try on that may be a result of food, makeup, sweat, etc. or scent (perfume or body odor). Items must be returned in the same new condition received. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please email [email protected] to initiate your return. Prepaid shipping labels are only available for returns made in the U.S. and are paid for by the customer. Please note returns are not free. When returning one item, a $10 shipping and restocking fee will be deducted from your refund plus an additional $5 for each additional item returned. Please return item(s) in the original packaging received (poly mailer or paper mailer). If you return items in your own box, an extra $5 will be deducted from your refund to dispose of the box. 

Please drop off your item at the nearest USPS within 3 days of receiving your label. Taking over 3 days may result in losing refunds. Your refund will be processed within 5-10 business days once the item is received and inspected. We do not credit or refund outbound shipping fees from your original order. 

 

EXCHANGES

• At this time, we do not offer exchanges. Upon receiving your refund, you can then reorder another style, color, and size.

LOST OR STOLEN PACKAGES

• PerfectDD is not responsible for lost or stolen packages. We do not take responsibility for lost or missing packages that show successful delivery to the order address. No exceptions. For any questions regarding tracking, the customer is responsible for contacting the courier for further details and/ or open a claim.

INTERNATIONAL ORDERS

• At this time, we do not offer returns or exchanges for international orders. 

• Customers are responsible for any duties, taxes and import fees for all international orders. Please note PerfectDD does not have control over custom charges. These charges vary by country. Please direct all questions to your local customs office. 
  
  If the recipient refuses delivery due to custom charges or fails to pay custom charges, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

*Please respect our policy as we cannot make an exception for one and not for all.